Asurion 2 Year Mobile Accident Protection Plan Review
Well-nigh Asurion
Asurion helps people protect, connect and enjoy the latest tech – to brand life a little easier. Asurion phone insurance plans provide coverage above and across the typical warranty, including h2o damage or if your telephone is lost or stolen. Asurion Home+ offers 1 simple plan that covers all your favorite habitation tech—no matter when or where you bought it. We value Asurion customers' reviews and feedback as it gives us an opportunity to go on to improve.
Overall Satisfaction Rating
- v stars
- 4 stars
- 3 stars
- ii stars
- one stars
Pros
- Offers all-encompassing coverage
- Sends replacement phones quickly
- Depression monthly cost
Cons
- Replacement is not always identical
- Not bachelor for everyone
Bottom Line
Asurion offers mobile replacement plans and tech back up for a diverseness of smartphones and mobile devices. The company works with many popular wireless service providers.
Top Asurion Reviews
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Tina of Marquette, MI
Verified
Making my claim was easy and efficient. I was promised my replacement in 2 business organization days, in came in 1 mean solar day and was delivered on a Saturday. Fast service, thank y'all! I received my ...
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Michele of Wylie, TX
Verified
Speedy delivery of the replacement phone. Included in the package were articulate directions on how to gear up new phone and render directions. The return internal packaging was a nice ...
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What does Asurion comprehend?
Asurion telephone insurance covers some of the most common issues cell phone users have with their phones. The company'south protection plans cover croaky telephone screens, physical damage, mechanical failure, loss, theft, h2o damage and normal article of clothing and tear. The insurance extends to accessories that come with your phone, such as chargers and earbuds.
If your telephone is damaged in any of these ways, y'all tin file a claim on the Asurion website. If the phone cannot be repaired, Asurion can ship out a replacement phone the very next business organisation day.
To enroll your cell phone in the Asurion cell phone coverage plan, you must call or visit your wireless provider to see if your telephone is eligible. You're typically but eligible within the first 30 days of activating or upgrading your phone. The blazon of devices that are covered depends on the wireless provider.
How to file a merits with Asurion
To file a merits:
- Get to the Asurion website and cull your wireless provider from the list.
- Enter your phone number and follow the instructions to report what happened to your device
- You volition exist notified of the status of your claim and can rails the claim online
- Asurion will transport y'all an email with tracking data for your replacement device
If you file a merits merely need to cancel, you can practice it right on the website. Depending on your wireless carrier, you can file upward to three claims in a year.
Asurion phone insurance attempts to send you a replacement device that is the aforementioned make and model of your one-time one. However, sometimes the exact aforementioned phone is not available, and the company'southward representatives choose an alternative that matches the form and functionality of the lost or damaged device. Your replacement device may be new or refurbished and the colour, brand, model and features could vary based on availability.
Asurion Reviews
Over 25k reviews since 2012
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How practice I know I can trust these reviews about Asurion?
This review is featured past Asurion
Mary of Chandler, AZ Verified Reviewer Verified Buyer
Original review: April five, 2022
The claim process was easy online. I picked the location to drop off the phone for repair. Dropped off the telephone to take the screen repaired. It was ready chop-chop and the guys inside the store were super helpful and friendly.
This review is featured by Asurion
Marcia of Pascagoula, MS Verified Reviewer Verified Buyer
Original review: April 2, 2022
Like shooting fish in a barrel procedure. Very satisfied. Was easy and had new phone the adjacent solar day And the price for the coverage is then reasonable. Peace of heed ways so much. Knowing if yous break, lose or get your phone stolen that it will exist fast and easy to file a merits takes the stress away.
Page one Reviews 0 - five
C of Colorado Springs, CO Verified Reviewer Verified Buyer
Original review: Jan. 18, 2022
My phone was damaged. I filed a claim. I paid my $250 deductible. My replacement phone arrived in a few days time during the busy Christmas vacation flavor. I transferred my phone data via a USB-C to USB-C cable. The new telephone worked great. I factory reset my onetime damaged phone. I sealed the sometime damaged phone in their prepaid envelope with an USPS tracking number already assigned and dropped the envelope into the outgoing post at the Us Post Office. I entered the USPS tracking number onto the USPS Website to track it and signed upwards to exist notified of the final delivery. Asurion emailed me they received the old damaged phone. The new phone besides came with instructions for several unlike options to transfer your phone data and contact data for an Asurion technician to talk you through the procedures step past step. It was an easy, unproblematic, and an crawly hassle costless experience. Thank you lot for your awesome service and back up.
Davina of Conroe, TX Verified Reviewer Verified Buyer
Original review: Jan. vi, 2022
My phone was lost/stolen on Fri, December. 31 mid-day. I chosen immediately, had my phone suspended and blocked the number. I went to ATT and had the replacement 1 ready for delivery. I didn't receive my replacement until Tuesday, Jan. four. I was told they ordinarily overnight them and I should accept had it within a day or 2.
It took four days considering of the holiday. I get the holidays but if that was example I wish the person never told me they usually come in ane-2 days! Because that was my expectation and you guys definitely failed that 1. Information technology would exist nice if you had a plan in place for situations like these with holidays. I'm a healthcare worker and don't take the luxury of having holidays off. Otherwise it was a great experience, minus the look time, waiting for the new 1 to come up.
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Cynthia of Encino, CA Verified Reviewer Verified Buyer
Original review: Dec. 22, 2021
This was my beginning experience losing a cell telephone. Both the wonderful employees at the AT&T store I rushed to, and Asurion, which they directed me to use to replace my phone, as it turned out I had opted to insure my phone (whew), fabricated the feel painless. Following Asurion's clear instructions on their website, I ordered the replacement phone in a handful of minutes. The site provided tracking updates while it was in transit and my phone and new sim carte arrived in 2 days, as Asurion'south site had initially stated. Asurion also sent automated emails ahead of the phone's delivery, including step by pace instructions on how to actuate it (with diagrams). Honestly, though, I took my phone back to my fabled AT&T store and then they could practise for me. I hope I will never need Asurion over again but their process provided great peace of mind. A++++.
Jackie of Fayetteville, GA Verified Reviewer Verified Heir-apparent
Original review: Sept. v, 2021
My feel having a representative come to my firm and replace my screen was excellent! Excellent in every way. All the same; when I first brought my phone into the store location in Newnan; Georgia for repair I was non overall happy. The gentleman that helped me was respectful and professional. But he insisted I give him my passcode and my phone for a 2 hour time frame. He insisted he could not supplant my screen unless I did. If that's the case why did the amanuensis that came to my home not tell me to unlock my phone but asked me to turn it off?
I can't imagine why anyone would unlock a phone and paw it over to anyone; a total stranger, for ii hours? Why? How is my info protected? It would be similar unlocking my phone and leaving it at Macdonald's for 2 hours. Who would do this? Not me! If the amanuensis could replace the screen with information technology turned OFF- they need to be able to exercise the same at the repair store location. This DID NOT make me feel comfy in any way. The personal info on someone'south phone doesn't need to be open up for access by anyone - especially a total stranger. This policy needs to exist changed.
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Britney of Washington, DC Verified Reviewer Verified Heir-apparent
Original review: May iii, 2021
Overall, the experience was skilful. IT was improved tremendously by the ATT Protech Support person, Veronica at the Chinatown, DC store location. The office of the phone replacement procedure which was most challenging/frustrating was having to speak with multiple people betwixt ATT and Asurion. IT would be ameliorate if employees of both were all on the same page virtually the protocols. I spent at least 4 hours on the phone on Wed four/28 morning and nevertheless didn't have everything sorted out. Then the twenty-four hour period my phone was supposed to go far as an Asurion same-day delivery, it didn't. I wasn't notified via email and actually sat outside for ii hours hoping it would arrive. This is an unfortunate part about not having a working phone. Information technology wasn't until I chosen the side by side morning time that I was told there was an consequence with the drop off. At this point, I hadn't had a working telephone in nearly ane week. Veronica fabricated my day with her infrequent service and expertise.
Gregory of Bloomington, IL Verified Reviewer Verified Buyer
Original review: April 12, 2022
The representative showed up was very professional person, took my damaged phone and within in thirty minutes returned it to me looking like new. Corking Job. Thanks. I would definitely recommend your services because it was top notch. Knowing that I have you lot guys to count on makes me feel comfortable if I e'er have some other problem.
Alexis of Ankeny, IA Verified Reviewer Verified Buyer
Original review: April 12, 2022
My phone screen went white the night before my birthday. Filed our claim immediately, and so took my phone to UBreakiFix in Iowa. They partially fixed my phone, until I realized while flying to Florida that the selfie photographic camera was still not working. Took it to another UBreakiFix, and they did an even better job. Smashing guys, brusk await, and I'chiliad a very happy customer. Thanks!
Doreane of Lawrenceville, GA Verified Reviewer Verified Buyer
Original review: April 12, 2022
I'm very satisfied with the fashion my merits was handled. It was so easy and fast. Thank you lot again. I'd like to add together the people I talked with were all helpful and knowledgeable and above all courteous. I recommend Asurion to all my friends.
Ann of Queens, NY Verified Reviewer Verified Buyer
Original review: Apr 12, 2022
The offset telephone that was sent was defective. I had to transport it back. Then the 2nd phone arrived and had scratches on it. Information technology took Asurion 2 day to activate the telephone. I spent nigh 7 on the telephone with customer service.
Asurion response
Hi Ann. Thank you for your feedback. Information technology is our mission to get you reconnected rapidly. This is not the experience nosotros want you to have. We apologize for whatsoever frustration or inconvenience this may have caused. Please know that nosotros are always here to assistance! If you lot take whatever further questions or concerns, please ship us a private message with your phone number or merits number. Thank you!
Cindy of Alto, TX Verified Reviewer Verified Buyer
Original review: Apr 12, 2022
Quick service but didn't realize I would be getting a refurbished phone instead of a new replacement. Other than that no issues. Shipping was fast, the lady at the shop was very helpful in getting my phone set up again.
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